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This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.


How do I clear personal information ?

If you can not easily clear the personal information do not be concerned. We will clear all data from every phone received. If the phone can not be turned on then we will open the phone and electronically destroy the memory chips that contain your personal information. We have proprietary programs that allow us to return all phones to their original new shipped state with no programs information or data remaining from the previous owner.

If you are still concerned do a Google search with your phone model number and clear data. Usually there is a way to clear data by the owner. Optionally you can use the Inquire form to send us the model information and we will email you instructions.

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Where can I find the ESN MEID ?

The ESN or MEID is the identification used to register your phone with your cell service provider. You should be able to locate this on a tag near or under the phone battery. If you can not locate it and still want us to track your phone and report back to you then simply include a note taped to the phone.

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What processes are performed on phones ?

Every phone is processed once we receive it. We first log the phone in along with the original owner information only if there is a request for payment or disposition information. Owner information is not tracked or logged in unless specifically requested. Each phone is then hooked up and the data is wiped clean, if the phone can not be powered up then we disassemble it and destroy the data chips. Phones are then evaluated for operation and physical appearance. Phones that fail the  appearance and operational tests are fully disassembled and or recycled. If a phone is operational and meets minimum appearance standards then it is checked for its ability to be activated. Any phone that can not be activated is sent out for a donation (where they can use the phone for emergency calls. All GMS phones are turned in for donations. Some phones where a customer had requested money for the phone or if it holds exceptional value will be sold to wholesalers and may be sold to the public. Phones that are sold require us to perform several testing and service steps to ensure operation and represent a substantial cost. Sold phones keeps us in operation so we can provide our services for free. If a phone can be returned to use even if it takes parts from several phones it is less of an impact on the environment.

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Why recycle cellphones ?

Every cell phone and for that matter almost everything electronic contains chemicals that should not be placed in landfills. Cell phones are potentially hazardous waste because they contain lead, mercury, cadmium and arsenic. If thrown in the trash and sent to incinerators or landfills, environmental contamination can occur from combustion and leaching into soil and groundwater. We recycle everything including chargers, boxes, manuals, cd's, cables, headsets, batteries and the phones.

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Can I purchase recycled phones from this website ?

Yes we do offer some phones for sale on our website. Click on the products link for current phones available. The phones sold on our website have been fully tested and evaluated. Phones purchased from us are guaranteed to work when received and able to be activated with the provider specified. There is a limited number of phones sold on our website. The vast majority of phones are either fully scrapped (recycled) or donated.

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When will I receive money of I requested it. ?

After your phone is logged in and evaluated we will send an email or contact your by phone with amount. You should reveive the money within 5 days of your acceptance of the amount.

If you do not agree with the amount we will send the phone back to you if requested. If you have send a phone before and not accepted our offer then you will be responsible for return postage.

Please note that we are unable to pay full retail for any phone. If you are looked to make money on your phone or feel it is extremely valuable to you, then we suggest you sell it on your own. We are not a sales broker and are trying to provide a valuable service.


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Last modified: 04/12/11.